THE CLIENT: Media Giant
Nation’s largest on-line TV shopping network with new President.
THE SITUATION: Team Breakdown
The Client was locked in interdepartmental struggled and severe lack of cross-departmental teamwork. Majority of top department leaders characterized by dominant, self-focused personalities. This pervasive silo-mentality caused much on-air dysfunction and distrust between the on-air personalities and the support teams.
The newly appointed President engaged Dr. Jim Harris to advise and facilitate a breakthrough event to gently yet powerfully bring to the forefront the cultural breakdown issues, its debilitating effect on morale and its direct negative impact on sales and profit.
THE SOLUTION: Customized Off-Site Retreat
Dr. Jim customized a breakthrough process which included executive fact-finding interviews, a full-day customized off-site team experience with interactive activities, strengths bombardments and team coaching teachings, with post-retreat debriefs and impact planning.
THE RESULTS: Breakthrough in Teamwork
The comprehensive breakthrough approach launched significant senior management team re-alignment, rebuilt greater trust between key on-air and support staff, encouraged decision making at lower organizational levels, inspired new ways to improve the business, generated significant leaps in cross-departmental internal listening and improved working relationships throughout upper management.